Job Detail

 

Job Detail

Guest Relations Agent

Versatile Consultancy DMCC

Dubai
Full Time

Job description

Guest Relations Agent

Job Brief:

We are hiring a 'Guest Relations Agent' for a famous Five Star Hotel in Dubai, United Arab Emirates.

Designation: Guest Relations Agent

Job Brief: Accommodation & Food provided by the employer.

Job Responsibilities:

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards

Nationality: Eastern European

Minimum Qualification: Bachelor's Degree or Equivalent

Work Experience: 2 Years

Salary: TBD

This job is based in Dubai, United Arab Emirates.

Contact the job poster


Deeksha Gandotra

Director- Versatile Group

Job Poster Location: Dubai

Seniority Level

Industry

  • Hospitality

Employment Type

Full Time

Job Functions