Job description

Guest Relations Agent

Job Brief:

We are hiring a 'Guest Relations Agent' for a famous Five Star Hotel in Dubai, United Arab Emirates.

Designation: Guest Relations Agent

Job Brief: Accommodation & Food provided by the employer.

Job Responsibilities:

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards

Nationality: Eastern European

Minimum Qualification: Bachelor's Degree or Equivalent

Work Experience: 2 Years

Salary: TBD

This job is based in Dubai, United Arab Emirates.