Job description

Service Desk Analyst

Job Brief:

We are urgently hiring a 'Service Desk Analyst' for a well-known IT Services Company in Doha, Qatar.

Employer: IT Services Company, Qatar

Designation: Service Desk Analyst

No. of Requirement: 2

Package: 10K Qatari Riyal

Industry Preferred: IT Industry

Note: 

• The candidate must have a valid Qatar work experience.
• The candidate must be Bilingual: Arabic and English must.

Job Responsibilities:

• Availability of the Service Desk telephone and email support.
• High percentage of first contact resolution of clients’ and users’ Incidents and Service Requests.
• Achieve a set level of first level resolution of clients’ and users’ Incidents and Service Requests.
• Ability to create work instructions to share acquired knowledge with peers.
• To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
• To work and be measured against strict Service Level Agreements
• Provide clients and users with clear, concise updates in relation to their Incidents and requests.
• Ability to work in all possible shifts.
• Support in resolution of client related incidents
• Support continuous communication with all clients on the status of their Service Requests
• Maintain technical compliance with all business directions and standards

Key Skills:

• At least 1 year support of Cisco IPT systems.
• Experience with HP Service Manager
• Operational experience in maintaining complex IT environments.
• Excellent English written and verbal communication skills.
• Excellent English written and verbal communication skills.

Nationality: Any

Minimum Qualification: Post-secondary education in IT or related field

Work Experience: 5 Years

Salary: 10K Qatari Riyal

This job is based in Doha, Qatar.

Certifications:

• ITIL V3 Foundation certified
• MCITP (Microsoft) Certified and CCNA/CCNP