Job description

L1/L2 Operation Engineers

Job Brief:

Job Description

Job Responsibilities:

Key Responsibilities:

• Provide 7x24 service operations of SDP, VCP and other relevant products by working closely with client’s operation teams.


• Carry out daily maintenance/health checks on customer site.


• Check alarms coming from monitoring tools (Zabbix, Nagios, SNMP, etc.), take preventive actions and notify the customer about potential problems.


• Provide workaround and permanent solutions by conducting detailed issue analysis.


• Identify bugs and create R&D change requests with relevant information when necessary.


• Ensure Client products exceed associated operational KPIs.


• Take actions within the SLA terms to fulfill customer requests.


• Plan and schedule with customers all kinds of patches, release upgrades/installations on both test and production environments.

·         Prepare “Method of Operations” (MOP) document consisting of steps to be taken before, during and after the planned activity, including rollback plan and tests.
·         Prepare “Root Cause Analysis” (RCA) document to describe the cause of the problems and actions to be taken for resolution.
·         Keep operations related documents up to date and share knowledge to teammates.
·         Take active role in the project installations and prepare relevant documents.
·         Good knowledge of Unix, able to write bash scripts and use them during periodical maintenance/automation.
·         Working knowledge of webservers (Tomcat, Apache, Nginx) and webservices (Rest, Soap)
·         Perform basic troubleshooting on various database software (Mysql, Oracle, MongoDB, etc.)

Nationality: Any

Minimum Qualification: Bachelor's degree / higher diploma

Work Experience: 1 Year

Salary: L1 – 7000 SAR / L2 – 10,000 to 12,000 SAR

This job is based in Riyadh, Saudi Arabia.

Skills

Key Skills:

• Strong communication skills


• Technical knowledge in telecommunications


• Can-do attitude


• Able to work both with a team and alone


• Willing to learn new technologies and use them in your daily operational duties.

Qualification:Bachelor’s Degree or Equivalent
Minimum Experience:1 to 2 years
Nationality:Any
Gender:Any